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During the 9-1-1 Call
The dispatcher determines the matter is urgent.
An ambulance is sent immediately to the location, but additional information is gathered and pre-arrival instructions are given.
The dispatcher will ask what the symptoms are: “What type of chest pain does the patient have? Is the patient sweating? Is the patient changing color?” Are a few questions you will be asked.
Additional information is passed on to the responding paramedics.